At Genuine, we respect your privacy and are committed to keeping your personal information safe. This policy explains what data we collect, how we use it, and how we protect it.
1. Information We Collect
When you contact us through our website form, we may collect:
- Your name (if provided)
- Email address and/or phone number
- Details about your case or experience
We don’t collect financial data or identification documents through our website.
2. How We Use Your Information
We use the information you share to:
- Respond to your inquiry and understand your case
- Provide scam recovery support and updates
- Improve our communication and service quality
We never sell or rent your personal information to third parties.
3. Confidentiality
Everything you tell us stays private.
Only authorized members of our team and trusted partners directly involved in your recovery process can access your information — and only when absolutely necessary.
4. Data Retention
We keep your data only for as long as it’s needed to assist with your case or meet legal requirements. After that, it’s securely deleted.
6. Your Rights
You can always:
- Ask to see what personal data we hold about you
- Request correction or deletion of your data
- Withdraw consent for us to use your information
To do so, contact us at the email below.
7. Security
We take your privacy seriously and use appropriate measures to protect your data from loss, misuse, or unauthorized access. However, no online service can guarantee 100% security.
8. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted here with a new effective date.
9. Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us at:
support@genuine.tech